Telemedicine | Aetna (2024)

CVS Health Virtual Care

Care for minor illnesses, mental health and more

Care on your schedule, on your terms

[Narrator] Virtual care, telehealth, you've probably heard of them, but what does it really mean for you?

Well, for starters, it means you'll have more options for care. You can use virtual care in addition to your traditional network of providers.

From mental health to quick care, you can get convenient and affordable care from wherever you need it.

[Child] Mom.

[Narrator] Your child has an earache at 2:00 AM? We're here to help.

Case of the sneezy sniffles? (sneezes)

[Narrator] Bless you and we've got you.

Got a rash and not sure what it is? We've got your back.

[Mom] He has a fever.

[Narrator] Our quality providers are here for you 24/7/365. It's on-demand care, wherever you need it. And you can extend your care to be seen in-person with an in-network provider or schedule an appointment at your local Minute Clinic, just like that.

[Virtual care professional] It's nice to see you.

[Narrator] And you'll get support for more than just your physical health. Licensed mental health counselors are ready to talk with you about your mental health too because we care about your whole health, stress, depression, anxiety, all of it, with virtual appointments available seven days a week.

Access to CVS Health Virtual Care is included in your health plan through Aetna, a CVS Health Company.

[Mom] I feel so much relief. Thank you so much.

[Virtual care professional] It's my pleasure. I'm glad you contacted us.

[Narrator] It's care on your schedule at your convenience.

[Care professional] I'm really glad that you reached out.

[Narrator] On your terms.

[Man]I appreciate all your help.

[Narrator] Because healthier happens together.

(soft upbeat music)

Care on your schedule, on your terms

When you need care for minor illnesses or injuries, you don’t have time to wait. With 24/7 on-demand care, you’ll never have to. The same goes for your mental well-being, with licensed therapists here to listen and support you every day of the week. CVS Health Virtual Care is all about you.

Whether you’ve come down with a cold or need mental health counseling, CVS Health Virtual Care makes it simple. Youcan get on-demand care and mental health services from anywhere. This virtual care option is in addition to your traditional network of providers. You have access to:

Telemedicine | Aetna (1)

On-demand care

24/7 quick care allows you to easily connect with a licensed physician for minor illnesses and injuries including:

  • Coughs, colds, flu and strep
  • Joint, head, stomach and ear pain
  • Infections (ear, sinus, skin, UTI)
  • Medication refills

Telemedicine | Aetna (2)

Mental health services

You can talk with a licensed therapist 7 days a week, including evenings, by appointment. You can also find mental health services for:

  • Anxiety and mood disorders
  • Depression screening
  • Medication management
  • Support with stress, life changes and resolving conflict
  • Sleep and related health behaviors

Telemedicine | Aetna (3)

More benefits for you
  • Option to extend virtual visits to in-person care with in-network providers or with the convenience of nationwide MinuteClinic® locations.Check terms.*
  • Access to your health information, lab results and personalized tips from anywhere with your health dashboard.

Not a member yet? Learn more.

Explore virtual care

CVS Health Virtual Primary Care™

Condition support to help you get and stay well

A primary care check-up without the wait? Check.

[Narrator] Virtual care, telehealth. You've probably heard of them but what does it really mean for you?

Well, for starters it means you'll have more options for care. You can use virtual care in addition to your traditional network of providers from wellness visits to quick care.

You can get convenient and affordable care from wherever you need it.

[Child] Mom.

[Narrator]Your child has an earache at 2:00 AM? We're here to help.

Case of the sneezy sniffles? (sneezes) Bless you. And we've got you.

Got a rash and not sure what it is? We've got your back.

[Mom] He has a fever.

[Narrator] Our quality providers are here for you 24/7, 365.

It's on demand care, wherever you need it. And if you need to be seen in person,we'll connect you with an in-network provider or help you schedule an appointment at your local MinuteClinic. Just like that.

[Virtual care professional] It's nice to see you.

[Narrator] And you'll get support for more than just your physical health. Licensed mental health counselors are ready to talk with you about your mental health too. Virtual appointments available seven days a week. And you'll have a partner to help you manage your health every step of the way.

Get a virtual primary care appointment within days, not weeks.

Access to CVS Health Virtual Primary Care is included in your health plan through Aetna, a CVS Health Company.

[Mom] I feel so much relief. Thank you so much.

[Virtual care professional] It's my pleasure. I'm glad you contacted us.

[Narrator] It's care on your schedule at your convenience.

[Virtual care professional] I'm really glad that you reached out.

[Narrator] On your terms.

[Man] I appreciate all your help.

[Narrator] Because healthier happens together.

(soft upbeat music)

A primary care check-up without the wait? Check.

Care on your schedule, on your terms means getting a primary care appointment in days, not weeks. Having a partner to help you manage a chronic condition. And making your next steps easier with a dedicated Care Team. That’s CVS Health Virtual Primary Care, and that’s just the beginning.

Whether you need help managing your chronic condition, or are looking to schedule a wellness visit, CVS Health Virtual Primary Care makes it simple. You have access to:

Telemedicine | Aetna (4)

On-demand care

With 24/7 quick care, you can easily connect with a licensed physician for minor illnesses and injuries, including:

  • Coughs, colds, flu and strep
  • Joint, head, stomach and ear pain
  • Infections (ear, sinus, skin, UTI)
  • Medication refills

Telemedicine | Aetna (5)

Mental health services

You can talk with a licensed therapist 7 days a week, including evenings, by appointment. You can also find mental health services for:

  • Anxiety and mood disorders
  • Depression screening
  • Medication management
  • Support with stress, life changes and resolving conflict
  • Sleep and related health behaviors

Telemedicine | Aetna (6)

Primary care services

Schedule a virtual primary care visit quickly and easily. Simply choose a dedicated provider and get a supporting Care Team. Flexible appointments work with your busy schedule for things like:

  • Chronic illnesses (asthma, diabetes)
  • Sick care
  • Wellness and health visits
  • Follow-ups from in-person visits
  • Medication adjustments and refills

Telemedicine | Aetna (7)

More benefits for you
  • Get coordination of in-person care, when needed, to nearby MinuteClinic® locations or in-network provider clinics. Check terms.*
  • Enjoy affordable care with some visits as low as $0* for primary and on-demand appointments.
  • Access your health information, lab results and personalized tips from anywhere with your health dashboard.

Not a member yet? Learn more.

Explore virtual care

Teladoc Health services

Convenient care for short-term health needs

When you need treatment for a short-term illness, you can connect with a doctor by phone, video or app to get care today. With telemedicine services, you may have access to:

  • On-demand care
  • Primary care
  • Mental health support
  • Confidential dermatology review

Check your plan details to see what’s covered by your plan.

3 ways to connect with Teladoc Health

Telemedicine | Aetna (8)

App

Get started with Teladoc Health through the Aetna HealthSMapp.

  • Telemedicine | Aetna (9)
  • Telemedicine | Aetna (10)

Telemedicine | Aetna (11)

Web

Visit the Teladoc Health website to connect with a provider at your convenience.

Telemedicine | Aetna (12)

Phone

Call1-855-835-2362 to speak with a licensed Teladoc Health provider in minutes. Check terms.*

Telemedicine | Aetna (2024)

FAQs

Does telemedicine really work? ›

Takeaways. Telemedicine can be a good way to manage a chronic condition or your prescriptions, talk to your therapist or psychiatrist, or deal with urgent but not life-threatening issues like colds and urinary tract infections.

What does telemedicine solve? ›

Telehealth technologies allow healthcare providers to check in with patients between visits. Implementing healthcare processes that utilize these services can even reduce the rate of hospital readmissions and emergency department visits.

Is telemedicine as effective as usual care? ›

Telemedicine literature to date suggests that it holds benefits for patients and health care providers, may result in outcomes not inferior to in-person care, and has cost-saving implications.

Does Aetna still use Teladoc? ›

Teladoc is included with all fully insured plans. If you're a self-funded customer, you must opt in.

Do doctors like telemedicine? ›

Moreover, 57.6% thought that telemedicine could save physicians' time in traveling to deliver care to patients; 27.8% reported that they were satisfied with telemedicine services, 28.5% were not satisfied, and 43.7% had a neutral position [Figure 2].

What are the negatives of telemedicine? ›

Disadvantages include a lack of access to technology, a lack of technical literacy, the cost of telehealth for low-income people, and privacy concerns. There are also limitations to the types of conditions that telehealth can and cannot treat.

Who benefits the most from telemedicine? ›

It also saves sick people from having to come in to the office. Less exposure to other people's germs helps everyone, especially those who are chronically ill, pregnant, elderly or immunocompromised.

Is telehealth dehumanizing? ›

There are several cases showing that telemedicine can be dehumanizing and dissocializing. For instance, Akir (2005) found that telemedicine is so dehumanizing that lives can even be endangered when remote medical diagnosis and surgery cannot be performed because of a shortage of satel- lite links.

What is the difference between telemedicine and telehealth? ›

While telemedicine refers specifically to remote clinical services, telehealth can refer to remote non-clinical services such as provider training, continuing medical education or public health education, administrative meetings, and electronic information sharing to facilitate and support assessment, diagnosis, ...

What is not appropriate for telemedicine? ›

In-person treatments and specialized care

For obvious reasons, telemedicine cannot offer in-person interventions or drug injections.

Is telemedicine here to stay? ›

While the pandemic was the impetus for greater utilization of telehealth across the health care continuum, it's safe to say that due to the convenience and benefits it offers to patients and providers, telehealth is here to stay.

Is telehealth as good as in-person? ›

Results suggest telehealth as a viable care alternative with no significant differences between in-person and telehealth groups in depressive symptom reduction, and significant increases in self-reported quality of life across both groups.

Who is Teladoc biggest competitor? ›

Teladoc Health's top competitors include K Health, Foodsmart, and Eden Health. K Health provides virtual primary care, medical weight management, urgent care, and mental health services through a mobile app and partnerships with health systems and… View more in-depth data on: Competitors.

What prescriptions can Teladoc not prescribe? ›

Teladoc Health providers do not issue prescriptions for substances controlled by the DEA, non-therapeutic and/or certain other drugs that may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc Health providers.

Can Teladoc prescribe opioids? ›

Teladoc doctors do not prescribe substances controlled by the DEA, non- therapeutic and/or certain other drugs which may be harmful because of their potential abuse.

Why don t people use telemedicine? ›

Poor connections, multiple log-ins, and confusing downloads are some of the most common complaints from patients new to telemedicine. It is common to see telemedicine technology that promises to do it all, but proves to be overwhelming for patients who may be new to applications and video technology.

Are telehealth visits worth it? ›

It keeps you and others from getting sick by being close to each other. You can see your health care provider anywhere: home, work, or even your car. It saves time because you don't need to travel, take time off, or find someone to watch your kids. You may get an appointment faster.

How efficient is telemedicine? ›

Telemedicine can increase staff efficiency and reduce costs while simultaneously improving quality of care, patient satisfaction and clinical outcomes. Improved access to care is the most obvious benefit of telemedicine.

Why does telehealth not work? ›

A weak connection may cause problems with your video visit. Update your internet browser. If you are using a web browser, make sure it is up to date. Some telehealth platforms need the latest version to work best.

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